FAQ

How long will it take to receive my order?
All orders are processed within 2–3 business days after payment confirmation. During peak periods, processing times may be slightly extended. You will receive a notification once your order has been dispatched.

Delivery Methods

Standard Shipping:

Estimated delivery: 2–3 business days

Next Day Delivery:

Jakarta: Within 1 business day

Outside Jakarta: within 1–2 business days

Cut-off Times:

Standard Shipping: 2:00 PM WIB

Important Note

While we strive to ensure timely delivery, please note that shipping timelines are estimates and may vary due to courier operations beyond our control.

Will I receive any confirmation after placing an order?
Yes, you'll receive a confirmation email within 24 hours (For regular-delivery service).
You'll receive a second email with shipping and tracking information once your order is on its way.

How do I track my order?
Once your order ships, you'll receive an email with a tracking number and a link to the shipping carrier's website

What should I do if my tracking information isn't updating?
Please note that tracking information may take up to 24 hours to update (for regular orders). If you still encounter issues, don’t hesitate to contact Customer Service.

What happens if my order is delayed?
We do our best to ensure timely delivery, but sometimes delays can occur due to unforeseen circumstances. If your order is delayed, we'll notify you via email. You can also contact our Customer Service for updates.